Total Credits: 1 including 1 General
When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.
Important CE Recertification Credit Information (481.2 KB) | Available after Purchase | ||
Navigating Difficult Conversations with Clients Handout (1.7 MB) | Available after Purchase |
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Tue, Jul 12, 2022 - 12:00pm to 01:00pm EDT
|
Sat, Jul 30, 2022 - 02:00pm to 03:00pm EDT
|
Thu, Aug 11, 2022 - 03:00pm to 04:00pm EDT
|
Mon, Aug 29, 2022 - 04:00pm to 05:00pm EDT
|
Fri, Sep 02, 2022 - 10:00am to 11:00am EDT
|
Tue, Sep 20, 2022 - 11:00am to 12:00pm EDT
|
Mon, Oct 03, 2022 - 12:00pm to 01:00pm EDT
|
Fri, Oct 28, 2022 - 02:00pm to 03:00pm EDT
|
Wed, Nov 02, 2022 - 03:00pm to 04:00pm EDT
|
Tue, Nov 29, 2022 - 04:00pm to 05:00pm EST
|
Tue, Dec 06, 2022 - 10:00am to 11:00am EST
|
Fri, Dec 16, 2022 - 11:00am to 12:00pm EST
|
Fri, Dec 23, 2022 - 12:00pm to 01:00pm EST
|
Group Internet Based
Please contact the HREN help desk 1-877-602-9877 or help@HREducationNetwork.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.
Please wait ...